Customer support
Having trouble with a charge, your access or an image? Email us at support@nitidaphoto.com and we will reply within 2 business days at most.
Last updated: October 2, 2026
1. Write to us
Send your question to support@nitidaphoto.com. If it is about a charge, write from the email address you used to pay and include the date and the amount: that way we can find the transaction right away. We will never ask for your full card number or its security code.
2. Cancel your subscription
You can cancel yourself at any time, without writing to us, from the cancellation page. You keep access until the end of the period you have already paid for.
3. Request a refund
Write to support@nitidaphoto.com explaining the reason. The terms are in the Refund policy. Requesting a refund does not cancel the subscription: if you do not want any more charges, cancel it as well.
4. A charge you do not recognize
On your bank statement the charge appears as NITIDAPHOTO or NITIDAPHOTO.COM. If you see a charge from us that you do not recognize, write to us before opening a dispute with your bank: we will look into it and, if it is a mistake, refund it.
5. An image did not come out right
If processing fails because of a technical problem on our side, the credits are returned automatically. If you are not happy with the result, try marking a slightly larger area or describing in words what you want to remove. If it still does not work, send us the image and we will look into it.
6. Sign in from another device
Go to Account, enter the email address you paid with and we will send you a sign-in link. If it does not arrive (check your spam folder too), write to us from that address and we will look into it.
7. Who provides the service
QuietStack LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. EIN 42-5146042. More information in the Legal notice.