Refund policy
Refund requests are reviewed individually and separately from subscription cancellation. To request a refund, email support@nitidaphoto.com explaining the reason for your request.
Last updated: October 2, 2026
1. General rule
Except where applicable law provides otherwise, payments are not automatically refundable because of non-use, partial use, forgetting to cancel or subjective dissatisfaction with an automatically generated result. Each request will be reviewed in good faith, taking its circumstances into account.
2. Cases we review
We will pay particular attention to duplicate charges or charges for an incorrect amount, charges made after an effective cancellation, unauthorized transactions and substantial technical failures attributable to nitidaphoto.com that prevented use of the Service during the paid period. This Policy does not limit any non-waivable rights the user has under applicable law.
3. How to request
The request must be sent to support@nitidaphoto.com from the email address associated with the purchase and include the date, the amount, the transaction reference if available and the reason. Do not send full card numbers or security codes.
4. Outcome
We may ask for information reasonably necessary to locate the transaction, verify the circumstances and prevent abuse. If the refund is approved, it will be sent to the original payment method. How long it takes to appear in your account depends on Stripe, the card network and the card issuer.
5. Cancellation
Requesting a refund does not cancel the subscription. To prevent future charges, the user must also complete the online cancellation. Likewise, canceling does not automatically result in a refund.